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Queens Crossing Market — Terms & Conditions

Location: 4266 Appalachian Hwy, Blue Ridge, GA 30513
Operator: Queens Crossing, LLC ("Operator," "we," "our")
Effective Date: November 5, 2025

Purpose. These Terms & Conditions (the "Terms") govern participation in and attendance at the Queens Crossing Market (the "Market"). By applying, paying fees, setting up a booth, selling, exhibiting, attending as a vendor or service provider, or entering Market premises, you agree to these Terms.

1) Definitions

  • Vendor: Any person/entity approved to sell goods or services at the Market.
  • Attendee: Any person entering Market premises who is not a Vendor.
  • Products: Items or services offered at the Market.
  • Premises: All land, parking, structures, and areas designated for Market use.
  • COI: Certificate of Insurance naming Queens Crossing, LLC as additional insured.

2) Market Schedule & Communications

  • Standard operating days/hours are as posted on our website, social channels, and email/SMS. Operator may add special events, night markets, or seasonal hours.
  • Operator may postpone, shorten, or cancel a Market date due to weather, safety, staffing, utility outage, or other conditions (see Force Majeure).
  • Vendor agrees to receive operational communications by email and SMS. Opt-out may limit critical updates.

3) Eligibility, Application, & Approval

  • Vendors must submit an application with product list, requested dates, utilities, and any required permits/licenses.
  • Acceptance is at Operator’s discretion to maintain quality, safety, variety, and balance.
  • Certain categories (e.g., prepared foods, cottage foods, meats, dairy) require Georgia permits or inspections. Vendors are solely responsible for compliance.
  • Operator may maintain waitlists and rotate categories to ensure curation.

4) Stall Assignment, Fees, & Payments

  • Stall size, location, and utilities are assigned by Operator and may change.
  • Fees: Posted in the Vendor Guide and invoiced in advance unless otherwise stated.
  • Due dates: Payment is due upon invoicing/approval. Unpaid fees may forfeit your spot.
  • Refunds/Credits: See Section 5.

5) Cancellations, Refunds, & Weather Policy

  • Vendor-initiated cancellation: Written notice ≥72 hours before the market date → credit to a future date (within the same season), subject to availability. <72 hours → fee forfeited.
  • Operator cancellation/postponement: If the Market is canceled for safety/weather/utility issues → credit to a future date; refunds at Operator’s discretion for full-season packages.
  • The Market is primarily rain-or-shine; severe weather protocols may trigger holds or closures.
  • Credits are non-transferable unless approved in writing.
  • No refunds or credits are provided if a Vendor is removed, suspended, or terminated for cause (policy violations, noncompliance, safety issues, or breach).
  • Administrative reschedule fee may apply (see Exhibit D — Schedule of Fees & Fines).

6) Load-in, Setup, Operations, & Teardown

  • Load-in windows are assigned. Late arrivals may be denied access for safety.
  • Vehicles must be moved to vendor parking immediately after unloading.
  • Tents/canopies require a minimum of 40 lbs weight per leg (or as posted), with secured lines; no stakes where prohibited.
  • Each Vendor supplies their own tables, displays, cords (outdoor-rated), and GFCI protection.
  • Power is limited and must be pre-approved. No daisy-chaining or overloading circuits.
  • Open flames, propane, or gas equipment must be permitted and comply with fire code; have a charged Class K (for grease) and/or ABC extinguisher as applicable.
  • Teardown begins only after posted closing time unless otherwise directed. Vendor is responsible for complete cleanup of their space.

7) Product Standards & Prohibited Items

  • Allowed: Farm produce, cottage foods (with compliant labeling), prepared foods (with permits), meats/dairy/eggs (properly held), artisanal goods, plants/flowers, and approved services/experiences.
  • Prohibited: Illegal items, counterfeit/gray-market goods, weapons, drug paraphernalia, live animals for sale, adult/obscene materials, hazardous chemicals, recalled items, and any product Operator deems inappropriate.
  • Labeling & claims: All product claims (organic, non-GMO, therapeutic) must be truthful, lawful, and substantiated. No unapproved health/medical claims.

8) Food Safety & Permits (Georgia)

  • Vendors must comply with all applicable Georgia laws and local rules, including but not limited to: Georgia Department of Agriculture, Georgia Department of Public Health, and county health departments.
  • Cottage Food vendors must meet Georgia Cottage Food regulations and display compliant labels including producer name/address, product name, ingredients by weight, allergen statements, and the required disclaimer.
  • Time/Temperature Control for Safety (TCS) foods must be held at required temperatures with calibrated thermometers and documented logs if required.
  • Sampling must follow sanitary practices (gloves/utensils, sneeze guards, single-serve samples, waste control).
  • Inspections by authorities or Operator may occur at any time; noncompliance may result in immediate removal.

9) Scales, Pricing, & Sales Tax

  • All scales must be legal-for-trade and properly certified as required.
  • Vendors must clearly post prices and accept at least one common electronic payment method or display “cash only.”
  • Vendors are solely responsible for collecting and remitting Georgia sales tax where applicable and for maintaining required tax registrations.

10) Insurance & Risk Allocation

  • Vendors must maintain general liability insurance with minimum $1,000,000 per occurrence and provide a COI naming Queens Crossing, LLC as Additional Insured upon request or as a condition of approval.
  • Food and beverage vendors should carry product liability coverage; mobile food operators must comply with fire and auto liability standards.
  • Attendees and Vendors enter at their own risk. The Market is an outdoor environment with inherent hazards.

11) Code of Conduct & Community Standards

  • Be courteous, professional, and family-friendly. No harassment, discrimination, or abusive behavior.
  • Amplified sound must be pre-approved and kept at conversation level.
  • Alcoholic beverages may be sold or sampled only with proper permits and in designated areas. No BYOB consumption outside permitted zones.
  • Animals: ADA service animals are welcome. Pets must be leashed and under control; Operator may restrict animals by category, event, or area.

12) Signage, Displays, & Aesthetics

  • Displays must be safe, stable, and within assigned boundaries.
  • Signage must be professional and not block sightlines or neighboring booths.
  • All cords must be covered in pedestrian areas; mats or cord covers required.
  • No confetti, glitter, aerosolized products, or smoke/fog machines without written permission.

13) Trash, Recycling, & Environmental Practices

  • Vendors must pack in/pack out or use designated waste/recycling stations and keep their area clean.
  • Wastewater, grease, and gray water must not be dumped on premises; use approved containers and disposal services.
  • Composting streams may be provided—use as directed.

14) Parking, Traffic, & Security

  • Follow posted traffic plans for load-in/out.
  • Park only in designated areas. Unauthorized parking may result in towing at owner’s expense.
  • Operator may provide security personnel; however, Vendors remain responsible for safeguarding their property and cash. Operator is not responsible for loss or theft.

15) Compliance with Laws

  • Vendors must comply with all applicable federal, state, county, and municipal laws, codes, and permits, including ADA accessibility and consumer protection rules.
  • Vendors must immediately remove any item identified by authorities or Operator as noncompliant or unsafe.

16) Media, IP, & Promotions

  • By entering, you grant Operator the right to photograph/record and use your likeness, booth, and products for Market marketing without compensation.
  • Vendor retains ownership of its trademarks and copyrighted materials; nothing in these Terms transfers IP rights.
  • Operator’s brand assets may be used only with permission and in accordance with provided guidelines.

 

17) Enforcement, Remedies, & Termination

  • Operator may issue warnings, require corrective actions, assess fees/fines, relocate or remove a Vendor, or terminate participation for violations.
  • Serious violations (e.g., food safety risks, aggression, fraud, tampering with utilities, open flame noncompliance) may result in immediate removal or termination without refund or credit.
  • Progressive discipline (guideline): verbal warning → written warning and fee/fine → removal for the day → termination from season. Operator may skip steps based on severity.
  • Liquidated cost recovery: Certain fees are structured to reasonably estimate the cost of cleanup, disruption, safety response, or administrative handling (see Exhibit D). These are not a penalty but a good-faith estimate of costs.
  • Reinstatement after suspension is at Operator’s discretion and may require proof of correction, a reinstatement review, and applicable fees (see Exhibit D).

18) Indemnification & Hold Harmless

  • Vendor agrees to indemnify, defend, and hold harmless Operator, its owners, staff, contractors, agents, and partners from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to Vendor’s acts/omissions, products, employees, contractors, equipment, or breach of these Terms.

19) Limitation of Liability

  • To the maximum extent permitted by law, Operator shall not be liable for indirect, incidental, special, consequential, or punitive damages.
  • No liability for personal property: Operator is not responsible for loss, theft, or damage to any personal property (including money, merchandise, vehicles, equipment, tents, displays, or inventory) on or about the Premises, whether caused by weather, vandalism, other vendors/attendees, or third parties. No bailment is created by allowing property on site.
  • Injury claims: To the extent permitted by Georgia law, Operator is not liable for injuries or illnesses occurring on the Premises arising from ordinary negligence or inherent risks of an outdoor market, including crowding, uneven surfaces, weather, and third‑party acts. This does not limit claims that cannot be waived by law, or claims based on Operator’s gross negligence or willful misconduct.
  • Operator’s total liability, if any, shall not exceed the greater of (a) fees paid by Vendor to Operator for the specific date at issue, or (b) $500.

20) Assumption of Risk & Waiver (Attendees & Vendors)

  • You acknowledge the inherent risks of outdoor markets (e.g., weather, uneven surfaces, heavy equipment, vehicles during load‑in/out, power cords, open flames by permitted vendors, and crowds) and voluntarily assume such risks for yourself and any minor in your care.
  • You waive and release claims against Operator arising from ordinary negligence, premises conditions, or acts/omissions of third parties (including other vendors or attendees). This waiver does not apply to gross negligence, willful misconduct, or rights that cannot be waived by law.
  • You are solely responsible for securing your own property (locks, cash handling, displays, vehicle). Do not leave valuables unattended.
  • Vendors agree to maintain appropriate insurance and accept responsibility for their employees/contractors and booth operations.

20A) Personal Property & Parking (No Bailment)

  • No bailment: Storing items on the Premises, in common areas, or with staff does not create a bailment; Operator does not take custody of personal property.
  • Parking at your own risk: Vehicles are parked at the owner’s risk. Operator is not responsible for theft, break‑ins, towing due to improper parking, or weather damage.
  • Operator may designate security hours/coverage, but such measures are supplemental; primary responsibility remains with Vendors and Attendees.

21) Dispute Resolution & Governing Law Assumption of Risk & Waiver (Attendees & Vendors)

  • You acknowledge the inherent risks of outdoor markets (e.g., weather, uneven surfaces, heavy equipment, crowds) and voluntarily assume such risks.
  • You waive and release claims against Operator arising from ordinary negligence. This does not waive claims for gross negligence, willful misconduct, or rights that cannot be waived by law.

21) Dispute Resolution & Governing Law

  • Good-faith negotiation is required before any formal action.
  • If unresolved, disputes shall be brought exclusively in the state courts of Fannin County, Georgia, and governed by Georgia law.
  • Parties waive jury trial where legally permitted.

22) Force Majeure

  • Operator is not responsible for failure or delay in performance due to causes beyond its reasonable control, including severe weather, natural disasters, fire, labor issues, acts of government, utility failures, or public health directives.

23) Amendments & Notices

  • Operator may update these Terms at any time. Updated Terms are effective upon posting or notification.
  • Notices may be delivered by email/SMS to the contact information on file.

24) Severability

  • If any provision is found unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.

25) Entire Agreement

  • These Terms, together with your approved application, invoices, and posted Vendor Guide, constitute the entire agreement between you and Operator regarding Market participation.

Attachments & Exhibits

Exhibit A — Vendor Acceptance & Acknowledgment 

By entering the gounds and using a space you agree to all terms and conditions and agree to be managed by the facilty rules. 

Exhibit B — Minimum Equipment & Safety Checklist (Day-Of)

  • Weighted canopy: ≥40 lbs per leg (or per posted requirement)
  • Fire extinguisher (Class K for hot oil; ABC for general) if cooking
  • Food safety: Gloves/utensils, sneeze guard, sanitizer, hair restraints
  • Temperature control: Cold ≤41°F; Hot ≥135°F; calibrated thermometer
  • Power: Outdoor-rated cords, GFCI, no overloads, cord covers/mats
  • Signage & pricing visible; permits displayed
  • Waste plan: trash, recycling, grease/oil/gray water containers
  • First-aid basics on hand; trip hazards removed
  • Vehicle parked in vendor lot; stall boundary respected

Exhibit C — Quick Reference (Post at Stall)

Hours: _____ to _____  |  Teardown: begins only after close
Weather: Rain-or-shine; follow staff instructions
Emergencies: Call 911 first, then notify Market Ops
Site Lead (Day-of): ____________________ / (__) -
Violations: May result in warnings, fees/fines, relocation, removal, or termination without refund

Exhibit D — Schedule of Fees & Fines (Guideline)

Amounts below are typical cost-recovery figures and may be adjusted to reflect actual costs or repeated issues. Multiple violations may be combined.

Attendance / Timing

  • No-Show (without 72-hr notice): $50 (weekday) / $75 (weekend/peak) per date
  • Late Arrival past load-in window (causing ops disruption): $25
  • Early Teardown before official close: $50

Space, Cleanliness & Waste

  • Stall not cleaned (trash/debris left; minor): $25
  • Stall left in unsanitary condition (food waste/grease/spills; moderate): $75
  • Major cleanup (grease/paint/oil/biowaste; requires staff/equipment): $200 minimum + actual costs
  • Improper disposal of grease/gray water/ice on premises: $150 + actual remediation costs
  • Failure to use required tent weights (per posted standard): $50
  • Encroaching beyond assigned footprint / blocking egress: $25–$75

Power, Fire & Safety

  • Unauthorized power use / overloading circuits: $50 + power fee for the day
  • Non-rated cords / no GFCI / trip hazards after warning: $25
  • Open flame/propane noncompliance (equipment/permits/extinguishers): $100 and possible removal
  • Food-safety critical (TCS temps, cross-contamination, labeling) after warning: $100 and possible removal

Documentation & Payments

  • Missing/expired COI (after approval or on-site): $50 per date (may bar set-up)
  • Returned/failed payment: $35
  • Administrative reschedule (Vendor-initiated after confirmation): $10
  • Reinstatement review after suspension/termination consideration: $50

Property Damage

  • Damage to Market property, utilities, or signage: Actual repair/replacement cost + $50 admin
  • Vehicle damage in restricted areas: Actual cost + towing if applicable

Termination for Cause

  • Serious or repeated violations may result in termination without refund or credit for any unused dates or season fees.
  • Re-application may be denied for up to one year.

Optional Addenda (available on request)

  • Prepared Foods Addendum (hot holding, grease/oil, propane, fire code)
  • Alcohol Service/Sampling Addendum (permits, ID checks, service area)
  • Cottage Food Labeling Guide (GA) (template labels + disclaimer text)
  • Mobile Food Unit Addendum (commissary, inspection, fire protection)
  • Electric Use Addendum (amperage limits, power map, fee schedule)
  • Food Allergy Notice & Allergen Handling SOP
  • Photo/Media Opt-Out Process (case-by-case exceptions)

Optional Addenda (available on request)

  • Prepared Foods Addendum (hot holding, grease/oil, propane, fire code)
  • Alcohol Service/Sampling Addendum (permits, ID checks, service area)
  • Cottage Food Labeling Guide (GA) (template labels + disclaimer text)
  • Mobile Food Unit Addendum (commissary, inspection, fire protection)
  • Electric Use Addendum (amperage limits, power map, fee schedule)
  • Food Allergy Notice & Allergen Handling SOP
  • Photo/Media Opt-Out Process (case-by-case exceptions)

Return and Refund Policy

 

 

Returns & Refunds Policy (Customer-Facing)

This section explains how returns and refunds are handled for purchases made at Queens Crossing Market. It distinguishes between items sold directly by Queens Crossing (if any) and items sold by independent Vendors.

A) Items Sold by Independent Vendors

Most purchases at the Market are from independent Vendors who set their own return/refund policies.

  • Terms of Return: Vendor-specific. Many require returns within 7–30 days; check the receipt or posted policy at the stall.
  • State of Return: Typically unused/unworn with original tags/packaging; food/perishables usually not returnable unless damaged/unsafe at time of sale.
  • Reasons Accepted: Per Vendor policy (e.g., defective, damaged, incorrect item/size).
  • How to Start a Return: Contact the Vendor directly using the details on your receipt, product tag, or Vendor card. If missing, email Market Ops (below) with the date, stall location, and product description so we can help connect you.
  • Refund Method/Timing: Determined by the Vendor’s posted policy (refund, exchange, or store credit). Processing time may vary based on the Vendor’s payment processor.

Note: Queens Crossing, LLC is not the seller of record for independent Vendor transactions and cannot issue refunds on a Vendor’s behalf. We’ll gladly help you locate the right Vendor.

B) Items Sold by Queens Crossing (if applicable)

If you purchased branded merchandise, tickets, or services directly from Queens Crossing, LLC (the Operator):

  • Terms of Return: Returns accepted within 14 days of purchase.
  • State of Return: Unworn/unused, in original packaging with tags; include receipt/proof of purchase.
  • Reasons Accepted: Size/fit issues, change of mind (unused), or defects/damage. Perishables/consumables are final sale, except for defects at purchase.
  • How to Start a Return: Email or text Market Ops (below) with order details (date, item, last 4 digits of card if paid by card). You’ll receive instructions to bring the item on a market day or to ship it (buyer pays return shipping unless item was defective/damaged on arrival).
  • Refund Method/Timing: Refunds to the original payment method within 5–10 business days after receipt and inspection. Exchanges/credits can be processed onsite when inventory permits.
  • Non‑Returnable: Gift cards, downloadable/virtual products, opened perishables, items marked FINAL SALE, customized/personalized items.

C) Event Tickets & Vendor Stall Fees

  • Public Event Tickets (Operator‑run): Refundable up to 7 days before the event; within 7 days, tickets may be transferred to another date (if available) but are otherwise non‑refundable, except if the Operator cancels the event.
  • Vendor Stall Fees: Governed by Section 5 (Cancellations, Refunds & Weather). If a Vendor is removed/terminated for cause, no refund/credit is issued (see Section 17 and Exhibit D).

D) Contact Details (Customer Service)

  • Market Operations (Returns/Assistance):
    Email: ops@queenscrossingmarket.com
    Text/Phone (Day‑Of): (_) _‑
    Mailing/Returns (if applicable): 4266 Appalachian Hwy, Blue Ridge, GA 30513
  • Please include: Your name, purchase date, Vendor/stall (if known), item description, reason for return, and photos of defects/damage if any.

E) Signage & Receipts

  • Vendors should post their return/refund policy at the stall and print it on receipts where possible.
  • If no policy is posted, the default is exchanges or store credit within 14 days for unused/unworn goods with receipt, excluding perishables and custom items.

Copyright © 2025 Queens Crossing - All Rights Reserved.

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